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Kiddie Kloud

Delivery Information

Delivery & Returns

DELIVERY

UK Standard Delivery FREE
Our standard delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday - Friday. We will aim to get your order to you within3- 5 working days, but don't be surprised if it turns up earlier than this, we will get it to you as quickly as we can!

UK First Class Delivery £3.50
Our First Class delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday - Friday. We will aim to get your order to you within 3 working days.

UK Tracked Express Delivery £8.45
If you choose our express delivery service, orders will be delivered between 8am-6pm Monday-Friday by our courier Royal Mail
Orders placed Monday to Thursday before 3pm will be delivered the next day
Orders placed after 3pm on Thursday and before 3pm Friday will be delivered on Monday
Orders placed after 3pm on Friday and before 2pm Monday will be delivered on Tuesday

Please note we do not deliver on a Bank Holidays and your order will be delivered the following working day.

UK Saturday Delivery £9.95
To take advantage of our Saturday delivery service, just place your order any day, before 2pm Friday, and your order will be delivered by UK Mail on Saturday between 8am-6pm

Please note that services are available to all postcodes excluding the following
Scotland: AB30-39, 41-45, 51-56; DD; FK16-21; G63; HS1-9; IV; KA18-19, 26-29; KW1-17;KY9, 10, 13-16; ML11-12; PA20-50, 60-78, 80-88; PH; TD15; ZE1-3
Ireland: D25-49

The Channel Islands, Scilly Isles, Isle of Man, Northern Ireland and the Scottish Highlands and Islands. Free carriage on orders over £75.00.

International Delivery £3.95

Our international delivery option can take up to 7 working days within Europe and 10 working days elsewhere in the world

Please Note: Working days do not include Saturday, Sunday, or Bank Holidays.

 

Returns/credits

All returns must be in the condition they were received and still in original packaging with all labels attached.  If your item is damaged or faulty please contact us for return address details.

Damaged Items

Please notify us with 7 days of receipt if your item is damaged and we arrange a replacement.

Faulty Items

These should be notified to us via phone or email or fax. We will then advise whether to return the items for inspection. A refund or replacement will be issued as soon as possible if required.

 

I’ve lost my returns note

    • If you have lost your returns note please contact contact us. 

I’ve been refunded for my items but not the delivery charge

    • We Can only refund the delivery charges if you are returning the whole order

I have been refunded an incorrect amount

    • We apologise if we have made a mistake on your refund, please contact us and we will correct it as soon as possible.

How do I return a faulty product?

  • We are sorry your product has proved faulty and would like to resolve the problem quickly for you.

    If you are returning a faulty product bought online, you can post it back to us using the label provided.

    Please indicate the reason for return on the returns form provided or enclose a covering letter.